Last updated: May 19, 2025
At Ionesportsindia, we take product quality seriously. If you receive a defective or wrong product, please review the policy below for cancellations and refunds related to such issues.
Reporting Defective or Wrong Products
- If you receive a defective, damaged, or incorrect product, please contact us within 3 days of delivery.
- Report the issue by emailing ione58143@gmail.com or calling +91 70122 8802.
- Please include your order number, photos of the defective or wrong product, and a brief description of the issue.
Resolution Process
- After verifying the issue, we will provide instructions for returning the defective or wrong item.
- We will cover the return shipping charges for defective or wrong products.
- Upon receipt and inspection of the returned item, we will either:
- Send a replacement product at no additional cost, or
- Process a full refund to your original payment method.
Refund Timeline
- Refunds for defective or wrong products are processed within 7-30 days after receiving the returned item.
- The refunded amount will be credited via the original payment method.
- Please allow 3-5 business days for the refund to reflect in your bank or card statement.
Important Notes
- Products must be returned in the original packaging with all tags and labels intact.
- Refunds or replacements will not be processed for products reported after 3 days of delivery.
Contact Us
For assistance with defective or wrong products, please contact:
Ionesportsindia
Thirurkkad, Angadippuram
Perinthalmanna, Malappuram, Kerala 679321
Email: ione58143@gmail.com
Phone: +91 70122 8802
