IONE Sports – Return, Replacement & Refund Policy

At IONE Sports, customer satisfaction is important to us. We take great care to ensure that every product is inspected before dispatch. As our products include sports equipment, goalkeeper gloves, football boots, jerseys, and related accessories, we maintain a strict return policy to ensure product authenticity, hygiene, and quality standards.

Eligibility for Returns

Returns or replacements will only be accepted under the following circumstances:

1. Defective or Damaged Product

If the product received has a manufacturing defect or has been damaged during transit, you may request a replacement or refund.

2. Incorrect Product Delivered

If you receive a product that differs from the item ordered, including the wrong model, size, color, or variant due to an error on our side, you may request a replacement or refund.

Return Request Timeline

All return or replacement requests must be submitted within 48 hours of delivery. Requests made after this period may not be eligible for approval.

To initiate a request, customers must provide:

  • Order number
  • Clear photographs of the product
  • Unboxing video (recommended for faster verification)
  • Description of the issue

Product Condition Requirements

To qualify for a return or replacement:

  • The product must be unused.
  • Original tags, labels, packaging, and accessories must be intact.
  • The item must be returned in the same condition in which it was received.
  • Products showing signs of use, washing, wear, modification, or damage caused after delivery will not be accepted.

Non-Returnable Situations

IONE Sports does not accept returns, exchanges, or refunds for the following reasons:

  • Change of mind after purchase.
  • Incorrect size selected by the customer.
  • Personal preference regarding fit, comfort, grip, color, design, or performance.
  • Minor variations in color due to screen or lighting differences.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Return requests submitted after the allowed reporting period.
  • Products purchased during special sales, clearance sales, or promotional offers unless they are defective or incorrectly delivered.

Verification Process

Once a return request is received, our team will review the submitted evidence. Additional photos, videos, or information may be requested for verification purposes.

IONE Sports reserves the right to approve or reject any return request based on the inspection results and compliance with this policy.

Replacement Policy

If the return request is approved, a replacement product will be dispatched subject to stock availability.

If the same product is unavailable, customers may be offered:

  • An alternative product of equivalent value, or
  • A refund as per the approved claim.

Refund Policy

Refunds are issued only in cases where:

  • A defective product cannot be replaced, or
  • The incorrect product delivered cannot be replaced with the correct item.

Approved refunds will be processed through the original payment method or another mutually agreed method. Processing times may vary depending on the payment provider and banking systems.

Shipping Charges

For approved claims involving defective products or incorrect deliveries, IONE Sports will bear the applicable return or replacement shipping costs.

Shipping charges paid during the original order may not be refundable unless required by applicable consumer protection laws.

Contact Us

For any return, replacement, or refund request, please contact our customer support team with your order details and supporting evidence within the specified reporting period.

By placing an order with IONE Sports, customers acknowledge and agree to the terms outlined in this Return, Replacement & Refund Policy.

RETURN PROCESS

To return an item, please email customer service at ione58143@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Ionesportsindia
Attn: Returns
RMA
India, Kerala, Malappuram
Thirurkkad, Angadippuram
Perinthalmanna, Kerala 679321
India

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 – 30 days from the receipt of your item to process your return. Refunds may take 3-5 business days to appear on your bank account statement. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: +91 70122 8802
Email: ione58143@gmail.com